Have Questions?

Here’s some of our most frequently asked questions:

No! The only similarity that we share with satellite Internet is that we mount an antenna on your house. Satellite providers point their antennas at the satellites in the southern sky, 23,000 miles away. We point our antennas to our towers that are less than 5 or so miles away. Since our signals don’t have to travel nearly as far, we are able to offer much faster service and without any data limits. This makes our service much more ideal for gamers and VPN users, who must have a low latency Internet Connection. 

Most generally, yes. Since we are pointing our antennas at nearby towers, we usually need to mount our antenna on the tallest nearby structure (which is usually your rooftop) for it to achieve a clear line-of-sight to the tower. Sometimes it is an option to put our antenna lower, it just depends on your location.

The only difference between our plans is the bandwidth, which is most commonly known as the speed of your connection. So if you want to stream 3 standard definition Netflix shows at the same time and each one requires about 1.5 Mbps to run without buffering, you will need a plan that is at least 4.5 Mbps. If you want to be scrolling through Facebook or Instagram at the same time, you might want to add a few extra Mbps just to be safe. When in doubt, just ask us and we’ll give a recommendation based on your household size.

No! All of our plans are unlimited. That’s one of the best things about our service. You never have to worry about going over your data limit and being charge a lot of money or your Internet connection slowing down to nearly unusable. We know you do not like data limits, and we do not like them either, so you’ll never have to worry about them again, if you sign up with us.

No, unfortunately we do not allow any self-installations on our network. We have tried this in the past and it does not work very well. Due to the complicated nature of wireless technology, we require only our technicians to perform installations and service calls.

A WISP is a Wireless Internet Service Provider. Basically any company that delivers their Internet service using wireless technology can be considered a WISP. Our trade association, WISPA (Wireless Internet Service Provider Association) brings together a lot of WISPs that work collaboratively and share information with each other, enhancing our entire industry.